Need Help? Contact Us Today

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At NZ Lithium, we're here to assist you with all your battery needs. Whether you're searching for the perfect battery model, require a specific size or configuration, or are interested in becoming a trade customer, our dedicated team is ready to help.

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How We Can Assist:

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• Battery Selection: Unsure which lithium battery model suits your needs best? Our experts offer personalized recommendations.

• Size and Fit: Need a battery that fits a particular space? We specialize in finding solutions tailored to your dimensions.

• Trade Opportunities: Interested in partnering with us as a trade customer? Discover the benefits of collaborating with NZ Lithium.

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For expert guidance and support, reach out to us today. Our team is committed to providing tailored solutions and exceptional service. Contact us now to get started on finding the perfect battery solution for your needs.

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Looking for a phone number?

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Here's why you won't find one right now and what to do instead.

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Since the birth of this business, we’ve had an open phone line for anyone to call with questions about the products we build and sell.

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We’ve always taken pride in offering what we consider one of the best pickup and callback rates in the business.

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Over the years, as our reach has grown, this phone number has been increasingly used as a free advice hotline - often for products we don’t sell or never have sold, or for system and installation advice on products purchased elsewhere when the original supplier couldn't answer.

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Another trend is shoppers calling for detailed advice on products like Victron gear, getting all the answers they need, and then purchasing from the next website for a few dollars less.

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Right now, for every 10 calls we get, roughly 8-9 aren’t from genuine buyers, and are calling purely out of convenience.

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The average call takes 10-20 minutes, with some surpassing 45 minutes. Some people call multiple times per week, for several weeks asking the same questions

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This adds up to a lot of disruption and lost time - several hours per day - time that has to be made up with extra hours and weekend work, time that is spent at work instead of with family (business owners are also people)

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This was never the intention of having our phone number public, and we can no longer support fielding these kinds of questions.

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For us, most of our real business and sales happen via email.

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People who take the time to sit down and write solid questions generally convert into sales.

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Email also provides a record of who said what and when, so nothing is forgotten, there is less room for misunderstandings and lets us answer efficiently in batches, rather than being interrupted constantly.

It’s also more convenient for you, the customer, who can reply when it suits you, unless you want advice that minute.

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What to do next?

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Simply fill out the "Request a call back button below"

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Leave your number and enquiry details, and you’ll receive a call within 24-48 hours (Monday–Friday).

 

So if you need to talk to someone on the phone, it can still happen - just not immediately