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Warranty Information:

At NZ Lithium, we stand behind the quality and craftsmanship of our products. Each NZ Lithium Battery is proudly assembled in New Zealand, ensuring rigorous attention to detail and reliability. We offer a comprehensive 5-year warranty on all our products, providing you with peace of mind and assurance of our commitment to excellence.

Our New Zealand-based customer service team at NZ Lithium is dedicated to assisting you with any inquiries or support needs you may have. For more information about our warranty policy, click the link below or contact our friendly support team directly.

Warranty Information link

Choose NZ Lithium for trusted quality and local service you can rely on. Click here to explore our range of products and experience the difference of Kiwi-made excellence today.

Product Manuals:

For your convenience, we provide comprehensive product manuals for all NZ Lithium products. These manuals are designed to guide you through setup, operation, and maintenance, ensuring you get the most out of your investment in our reliable lithium batteries. Click the links below to access your product manual:

Explore our user-friendly guides to maximize the performance and longevity of your NZ Lithium Battery. Should you have any questions or need further assistance, our dedicated customer service team in New Zealand is always here to help.

Choose NZ Lithium for trusted quality, local service, and reliable support.

Returns and Refunds for Suspected Defective Products

If you suspect that you have received a damaged or defective product within the stated warranty period, please contact us via email immediately and discontinue any further use of the product.

To initiate the return process:

  1. Contact us via email at sales@nzlithium.co.nz with details of the issue and proof of purchase.

  2. Our customer service team will provide you with instructions on returning the defective item to our base for thorough testing and assessment.

Assessment and Resolution:

  • Upon receipt of the returned item, our technicians will conduct comprehensive testing to determine the nature of the issue.

  • If it is confirmed that the product is defective and not damaged due to misuse, we will provide a replacement product at no cost to you.

  • Please note that voltage fluctuation between cells in the upper or lower knees of the charge/discharge curve is not considered a valid warranty claim unless determined otherwise by our technical team.

Change of Mind Returns and Refunds:

  • Change of mind returns and refunds will not generally be accepted. We encourage you to carefully consider your purchase and ensure compatibility with your requirements before completing your order.

For further assistance or to initiate a return, please contact us via email at sales@nzlithium.co.nz. Our team is committed to ensuring your satisfaction and resolving any issues promptly and effectively.

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